Privacy Notice

Last Updated: May 24th, 2018

At Perseverance IKE, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to Perseverance IKE.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://estellarvillas.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to Perseverance IKE.

Data Controller

Perseverance IKE operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Estellar Villas “Perseverance IKE”
Neos Marmaras
63081, Halkidiki
GR

Data Processor

WebHotelier operates this booking system on behalf of Perseverance IKE and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies Ltd
Mnasiadou 9 (Demokritos Building, Office 16)
1065 Nicosia
Cyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of Perseverance IKE, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Ltd.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at Perseverance IKE;
to pass on your financial details to Perseverance IKE and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Privacy:

This privacy statement ensures our commitment to ensure the protection of your personal data. This statement describes the procedures by which we manage your personal data. Our company ensures full compliance with the principles of the General Data Protection Regulation concerning the data we receive from customers and visitors of our website. Any changes to this statement will be located on this page. This policy was revised on 08/05/2023.

Confidentiality of Transactions:

Confidentiality is self-evident. The same basic principles that govern classic transactions also apply in the case of e-commerce.

All information transmitted by the user / member to “Estellar Villas” is confidential and “Estellar Villas” has taken all necessary measures to use them only to the extent necessary in the context of the services provided. “Estellar Villas” does not disclose customer information and transactions, unless it has written authorization from you or this is required by a court order or decision of another public authority. In the event that “Estellar Villas” uses third parties to support its systems, it takes care to ensure confidentiality. You can request any information held about you as well as their correction in case you can substantiate the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and secret and not make any disclosure to third parties.

Security of transactions:

“Estellar Villas” recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential.

Payment:

Payment by PayPal is a completely secure payment method for our customers. “Estellar Villas” will never have knowledge of your card or account information. For the payment of the order, it redirects you to the website of the PayPal without coming into contact in any way with the details and data of your credit/debit card. This information is transferred by you using an encrypted PayPal connection through these secure transaction systems.

What information we collect :

The information we maintain in our system is the following:

Name & Surname

Country & address of residence

Email address

Contact phone number

The www.estellarvillas.com collects and uses personal data only to the extent necessary to fulfill the purposes for which it was obtained.

“Estellar Villas” may use your personal data for some or all of the following purposes:

Social features – to offer you a number of social features.

Answers to questions you ask us through the contact form.

We need this information to manage your account and order. If you agree, we will inform you via email about our products and services, always based on your preferences. You can choose to stop receiving informational/promotional material at any time.

How long do we keep your data?

The data you provide to us will be kept in our records until you ask us to delete it.

Who has access to your personal data?

Responsible for the processing of your data is exclusively the Data Protection Officer and specifically www.estellarvillas.com

What are your rights and how can you exercise them?

You have the right to know what personal data concerning you we hold and process, as well as their origin.

You have the right to request the correction and/or completion of these, so that they are complete and accurate.

You also have the right to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr) if you believe that you and your rights are being violated in any way.

We will take every possible measure to satisfy your requests and we will respond to you within thirty (30) days, and only if this is not possible, we will inform you of the necessary extension of the above deadline, which, however, will not exceed sixty (60) additional days. The exercise of rights is free of charge, however there may be a charge only in cases of proven abuse that will entail additional administrative costs for us.

Links to other websites:

Our website may contain links to other pages. If you are redirected to a third party website by clicking on one of these links, you should know that our company has no control over them. Therefore, we cannot be responsible for the protection and privacy of the information you provide to other websites, as it is not included in this privacy statement.

IP addresses:

An IP address is a number assigned to your computer each time you access the internet. It allows computers and servers to identify and communicate with each other. The IP addresses from which visitors appear to originate may be recorded for information technology security and system diagnostics purposes. This data may also be used in aggregate form in order to perform an analysis of website trends and performance.

How we use cookies:

Cookies are small files that ask for permission to be placed on your computer’s hard drive. If you agree, the file is added to your hard drive and then helps analyze traffic or informs you when you visit a website. Cookies allow web applications and websites to treat you as a unique individual. By using cookies, an application or website can adapt its functions to its own needs, knowing if it has already collected information about your preferences, what you want to see or not.

We use cookies to record traffic and know which pages have more “traffic”. This allows us to analyze data about the traffic of our website, but also to improve it in order to adapt to the needs of our customers. We use this information only for statistical analysis purposes and then remove the data from the system.

In general, cookies allow us to offer you a better website by allowing us to keep track of which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any personal information, except for the data you choose to share with us.

It is your choice whether to accept or reject cookies. Most users automatically accept cookies, but you may change your computer’s navigation options to reject their use. However, this can prevent you from making optimal use of the website.

What we do with the information we collect:

Data protection:

We are committed to ensuring the protection of your personal data. We follow all physical, electronic and administrative procedures in order to secure your personal data electronically and offline. We will never sell, give or exchange your personal data with third parties without your consent or if there is a legal reason to do so. We will keep your personal information only for as long as necessary. Since we do not need them, they will be deleted from our records in accordance with legal specifications.

· Copyright:

The entire content of this website, including (indicatively and not restrictively) texts, graphics, maps, photographs, services provided, is the intellectual property of estellarvillas.com and is governed by national and international provisions on Intellectual Property. Any intellectual property works of third parties included in estellarvillas.com have been raised in good faith and for information purposes. It is understood that they will be removed if requested by the beneficiaries.

Partners / Other companies:

We share your information with third parties only in accordance with the Personal Data Protection Act (Law 2472/97)

Control of your personal data:

If you believe that any information we have about you is incorrect or incomplete, please contact us, Our Data Protection Officer at the following email address: info@estellarvillas.com

If you would like your details to be completely deleted in accordance with the terms and conditions detailed above, please send your deletion request to the email: info@estellarvillas.com

Security:

The online store www.estellarvillas.com has as its main priority the protection of your personal data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to your personal information and transactions is secure and confidential.